Water Hero Frequently Asked Questions
Here are two videos which show how to install and connect Water Hero to your WiFi network.
Our instruction manuals and quick start guides also detail the installation.
Hooking up Water Hero to the internet is simple. When you plug in Water Hero, it will emit the Water Hero WiFi Network. Just like you connect to your home WiFi, you connect to this network – it is called “Water Hero Access Point”. Once connected to Water Hero Access Point, open your internet browser and follow the prompts in the manual. Instantly, your Water Hero will connect to the internet show up on your account and you have access to your Water Hero password.
More information in the Installation & Operation Manuals below.
The motorized ball valve is also an NSF-Certified Lead Free Full Port Ball Valve. The gearing and valve body are stainless steel to ensure long last operation. The valve is rated for 70,000 turns and includes an easy-to-operate manual override.
Because the components that are cut into the line are standard, lead-free and safe! Plumbers are familiar with the components so installation is easy.
To plumb Water Hero into your home piping, your plumber will do the following:
 Shut off the water to your home or business
 Drain the water from the pipes through a faucet
 Spin off a 16” portion of your water pipe
 Solder in the motorized ball valve and water meter
 Turn on your water and connect the electronics
A typical installation takes a plumber less than an hour as cutting pipe and soldering is a primary trade skill of any plumber
Ensure that your computer/laptop/table/phone is configured to use “Water Hero Access Point” as its WiFi connection