Frequently Asked Questions & Detailed Information

Water Hero can pay for itself by discovering just one leak and Water Hero has seen a payback as soon as six weeks after installation. Water Hero alerts you to water leaks so you catch them early, saving money on your water bill.

Many Water Hero customers install our product after a “surprise” water bill where a leak drove up their costs by thousands of dollars.  60% of users catch a non-damaging leak within the first year.

Many Water Hero customers receive reductions in homeowner’s insurance premiums after installing Water Hero in their homes.  Each insurance agency has its own policies and rebates. We encourage you to contact your insurance agency to see if they can offer you an insurance discount. We can provide the necessary owners certificates and other documentation required.

Water Hero measures time of continuous flow.  If water is running for too long, it senses a leak and shuts off the water.  The user is in control of the amount of time by adjusting set points on our web dashboard or mobile app. The benefit of this (over Artificial Intelligence) is keeping control in the users hands to lower false positives and keep you (not a computer) in control of whether your water gets shut off.

Water Hero is (1) a whole home system (2) uses reliable, standard plumbing components and (3) is totally user configurable.

Traditional leak detectors or moisture sensors rely on sensors placed around your whole home and trip an alert if moisture hits those sensors. You’ll likely need 10-15 sensors and some “luck” that a pipe bursts near a sensor to protect a typical home.  Water Hero is a next generation whole home system that uses flow to detect leaks rather than sensors.

Water Hero uses standard plumbing products cut into the pipe including unions, a motorized stainless steel ball valve and a traditional brass water meter built to AWWA (American Water Works Association) standards. Our electronics fasten on top of this traditional  meter and make it “smart.”   Plumbers like that old, proven, plumber-friendly technology gets plumbed into the pipes, with new technology outside of the pipes for easy repair and maintenance, if required.

Water Hero is user configurable to enable the user to control how they’d like their settings to be. This places full control in the hands of the homeowners, lowering the number of false positives while ensuring that homes are protected.

The Water Hero P-100 comes with our standard plumbing components that are cut into the pipe – a water meter, unions, and a motorized stainless steel ball valve – these have NPT, threaded fittings for a simple installation.  It also comes with the Water Hero Electronics & Cables – the Water Hero Main Controller, Sensor, Sensor Cable, Ethernet Cable, and Power Supply.

The Water Hero K-100 straps on to an existing water meter on the street or in your home. The trade-off is that it is a non-invasive installation (not requiring a plumber) but it can not shut off the water. Call 877-662-4496 or e-mail info@waterheroinc.com to learn more about the Water Hero K-100.

Water Hero provides a 5 Volt power adapter, valve cord and Ethernet cord, each of which are 6’ long.  All cables can be extended if needed.  Water Hero needs to be plugged into a standard outlet to operate.

Yes, there is a manual override on the motorized ball valve as well as a button that you can press on the main controller to exercise the valve with the motor.

Water Hero P-100 is offered in ¾” and 1” pipe.  We list the 3/4″ pipe on the website as that is our best selling unit, feel free to call us at 877-662-4496 if you’d like to order the 1″ unit.

All wetted components are NSF-61-G Certified Lead Free and safe for drinking water.  Water Hero is certified in the state of Massachussetts.

Water Hero has an industry leading, five year extended hardware warranty

Water Hero only connects over WiFi and is not hardwired into a router or modem.

The accuracy of Water Hero flow readings are approximately 5%

All new features are released and automatically updated on your device over WiFi.  You will always have the latest device features on your Water Hero.

Water Hero can notify one phone number and one e-mail for leak and temperature alerts.  There are options to link multiple phone numbers to one phone number and multiple emails to one e-mail. Water Hero personnel can help you set this up for you if you’d like.

Yes, more than one Water Hero be connected to one account.

If the power goes out, the Water Hero starts processing all water flow data locally.  Automatic shut-off occurs based on the last input settings in the device.  The rechargeable backup battery can power your system for several days. When Power and/or WiFi goes back up Water Hero automatically connects back to the internet, starts accepting power and is then controllable over the internet.

Water Hero does not integrate with a home security system or other smart home systems at this time.  Water Hero is working to release these integrations – you will have access to these integrations when they are available.

Water Hero does not integrate with other leak sensors – whole home leak detection is generally considered the most robust option.

Not at this time, but we are adding that feature it within months.  All users will have access to that soon!

Water Hero is designed for leak detection.  Please consult with Water Hero directly to discuss if this is a requirement for your system.

Water Hero has a list of 50+ Authorized Installers who receive benefits such as being pushed Water Hero Installation Jobs, receiving discounts on Water Hero and more.  Please reach out to Water Hero directly to participate in a brief training and installation program in order to become an Authorized Installer.

Water Hero is installed by cutting the water meter, unions and motorized ball valve into the pipe right where the water enters the home.  Note that Water Hero should be installed after a fire suppression system.  Typically, Water Hero is also installed after an irrigation system to enable more sensitive set-points for water leak detection.  That said, if customers are concerned with non-damaging leaks in their irrigation system, Water Hero can be installed before the irrigation system.  See above for plumbing installation guidelines document to learn more.

Water Hero can only be installed outside if it is a coated sensor and installed in an outdoor rated enclosure. Water Hero provides outdoor rated units, please let our team know if you wish to install the unit outside and we will provide the required equipment.

The Water Hero P-100 comes with its own water meter and motorized ball valve and has nothing to do with your existing utility meter.  It can certainly work for you!

Water Hero installation must comply with federal, state and local requirements.  Water Hero can be installed in the US and Canada and has the necessary certifications required for installation in Massachusetts.

Water Hero offers 1” and ¾” pipe sizes.  If your water mains is larger than that, we have many customers who have installed 1” Water Hero P-100 and reduced their pipe size briefly to accommodate the Water Hero.  Based on pressure loss calculations and previous experience, these customers have experienced negligible pressure loss.  We do not recommend installing on Water Hero P-100 on pipe sizes greater than 1 ½” in size.

Water Hero is connected to your home network with a laptop or smart phone.  Water Hero emits a wireless network that you connect your phone or laptop too. Then, you point your home WiFi network to connect with the Water Hero network and follow the procedure to get it on the internet. It is similar to connecting any other smart home device and is detailed in our manual and quick start guide above.

If your home WiFi doesn’t reach the Water Hero, you can purchase a cheap range extender and plug it in nearby where your Water Hero will be installed. We recommend the Netgear EX2700, which retails for under $30.